We want FlatPaws gear to work in real apartments.
14-day returns
Unused items in original packaging may be returned within 14 days of delivery. Contact us first with your order number — do not ship until you receive return instructions.
Defects
Send a clear photo + order number. We will replace or refund defective items.
Not returnable
- Used or damaged by pets/humans
- Missing parts or packaging
- Personalized items
Contact support · Email: tropicalambiencefl@gmail.com